Refund & Cancellation Policy
What you are buying
Delibra is a digital service. You pay once per validation run (Quick Check, Founder Panel or Deep Review). There is no subscription, so there is nothing to cancel, and nothing is shipped. The report appears on screen when the panel finishes, and you can download it as a PDF for two hours afterwards.
If the run fails after you pay
If the panel or report fails, the site shows an error and your payment stays valid, so you can retry on the same page. Do not close the tab before the report appears. Paid runs are held for two hours. If you paid but could not get a report (an error that will not clear, a closed tab, or an expired order), email us with your payment ID within 7 days and we will refund you in full.
After the report is delivered
Once a complete report has been delivered, the payment is not refundable, because the AI processing cost has already been incurred. We will still refund a duplicate charge or an amount that differs from the price shown at checkout.
How to request a refund
Email pp.techlabs@gmail.com with your Razorpay order ID or payment ID and a short description of what happened.
How long refunds take
Approved refunds are sent to the original payment method through Razorpay, typically within 5–7 business days depending on your bank or card issuer.